When companies work collaboratively with customers to bring them what they want, the final product is inevitably a success. IdeaCarrot Customer Experience Management (CXM) platform connects companies with consumers, employees and partners to quickly spot and address customer demand for new experiences, products or styles.
Your Experience Is Valuable
Had a great customer experience, or been through a bad one?
Offering feedback on that experience through IdeaCarrot is the new, surefire way of making sure companies get to hear your opinion and have the opportunity to improve their product or service.
Did we mention there might be a reward?
A 360 Degree CX Solution
IdeaCarrot is a reward-based CXM platform that brings together behavioral data, customer insights and marketing technology to better understand and optimize each step of the customer journey to grow your brand.
Quality Incentivized Responses
We took the approach that a customer’s feedback is valuable. It’s worth something, so customers should be rewarded for good ideas. As an incentive-based platform, customers are less likely to rush responses. We encourage participants to think, understand how they feel about their experience, and come up with ideas for improvement. And if the solution is good, they get rewarded.
The data quality we collect is more effective, timely and relevant than existing surveys or text analytics. You won’t simply learn how your customers feel about their experience, they’ll come up with ideas and actual solutions for improvement.
Loyalty by Demographics
Consumers responses will be analyzed based on demographics to help you better cater to the needs and wants of customers from all walks of life. Remember, designing customer experience for seniors is just as important as designing for Gen Z.
Convert Unstructured Data to Structured Data
80% of a company’s data is unstructured, found in emails, social media posts or other documents, with IdeaCarrot demographic tools you can convert unstructured data to structured data, helping you understand your customers better.
We simultaneously gather quality experience data and innovative solutions to provide you deep understanding of why a customer thinks, feels or acts in a particular way.
Give Your Customer a Carrot!
Try it today for FREE!
Companies Can’t Deny the Power and Influence That Customers Can Have Over the Product Development Process.
Utilize our tools for insight or validation on specific CX projects or “campaigns,” or direct all customer feedback via your own IdeaCarrot page to avoid feedback silos within your business.
Voice of Customer (VoC)
You’ll gather real-time CX intelligence and innovative solutions, simultaneously.
Voice of Employee (VoE)
You’ll keep the entire company focused on discovering internal issues with customer touchpoints.
You’ll discover new ways to create memorable experiences across the customer journey.
You’ll find areas where customers’ needs are not currently met and be presented with new business opportunities.
You’ll save time and money by significantly reducing both the cost and risk of innovation.
Your CXM process will be more nimble and you’ll quickly develop the right strategies to meet your customers’ expectations.
… who wants to drive brand loyalty by delivering personalized customer experiences
… who wants to understand your customers, hit the ground running with outstanding CX—and stand out in a crowded marketplace
… who needs to increase sales by identifying key touchpoints and new opportunities
Customer Service Department Manager
… who needs timely feedback to solve complaints quickly and improve overall customer experience
IdeaCarrot invites you to try out our revolutionary CX platform for free.
• A real-time solution you can implement immediately to meet and exceed your customers’ expectations.
• New ways to maximize revenue and create a differentiated brand experience.
Contact us today to get started.