True Voice of Customer Data When You Need It

Reward-Based Customer Experience Analytics Solutions to Grow Your Brand

What We Do

When companies work collaboratively with customers to bring them what they want, the final product is inevitably a success.  IdeaCarrot Customer Experience Management (CXM) platform connects companies with consumers, employees and partners to quickly spot and address customer demand for new experiences, products or styles.

 

For Consumers:

Your Experience Is Valuable

Had a great customer experience, or been through a bad one?

Offering feedback on that experience through IdeaCarrot is the new, surefire way of making sure companies get to hear your opinion and have the opportunity to improve their product or service.

Did we mention there might be a reward?

CONSUMERS

 

For Companies:

A 360 Degree CX Solution

IdeaCarrot is a reward-based CXM platform that brings together behavioral data, customer insights and marketing technology to better understand and optimize each step of the customer journey to grow your brand.

Quality Incentivized ResponsesQuality Incentivized Responses

We took the approach that a customer’s feedback is valuable. It’s worth something, so customers should be rewarded for good ideas. As an incentive-based platform, customers are less likely to rush responses. We encourage participants to think, understand how they feel about their experience, and come up with ideas for improvement. And if the solution is good, they get rewarded.

The data quality we collect is more effective, timely and relevant than existing surveys or text analytics. You won’t simply learn how your customers feel about their experience, they’ll come up with ideas and actual solutions for improvement.

Loyalty by DemographicsDemographic Report for Customer Experience

Consumers responses will be analyzed based on demographics to help you better cater to the needs and wants of customers from all walks of life. Remember, designing customer experience for seniors is just as important as designing for Gen Z.

 

Convert Unstructured Data to Structured DataConvert Unstructured Data to Structured Data

80% of a company’s data is unstructured, found in emails, social media posts or other documents, with IdeaCarrot demographic tools you can convert unstructured data to structured data, helping you understand your customers better.

We simultaneously gather quality experience data and innovative solutions to provide you deep understanding of why a customer thinks, feels or acts in a particular way.  

Give Your Customer a Carrot! 

Try it today for FREE!

 COMPANIES

 

Power and Influence of Customer on new product development.

Companies Can’t Deny the Power and Influence That Customers Can Have Over the Product Development Process.

Utilize our tools for insight or validation on specific CX projects or “campaigns,” or direct all customer feedback via your own IdeaCarrot page to avoid feedback silos within your business.

Delivering A Better Customer Experience

True Voice of Customer (VoC)-IdeaCarrot

Voice of Customer (VoC)

You’ll gather real-time CX intelligence and innovative solutions, simultaneously.

Learn More about Voice of Customers IdeaCarrot

 

A great Customer Experience starts with your employees-IdeaCarrot

Voice of Employee (VoE)

You’ll keep the entire company focused on discovering internal issues with customer touchpoints.

Learn More about Voice of Employees IdeaCarrot

 

Analyze every step of Customer Journey-IdeaCarrot

Customer Journey

You’ll discover new ways to create memorable experiences across the customer journey.

Learn More about Customer Journey IdeaCarrot

 

 

Help improve Customer experience with Trends & Demographics report from IdeaCarrot

Trends

You’ll find areas where customers’ needs are not currently met and be presented with new business opportunities.

Learn More about TRENDS IdeaCarrot

 

Reduce risk of Innovation and exceptional Return on Investment-Ideacarrot

ROI

You’ll save time and money by significantly reducing both the cost and risk of innovation.

Learn More about ROI IdeaCarrot

 

 

Your CXM process will be more nimble and you’ll quickly develop the right strategies to meet your customers’ expectations.

LEARN MORE

 

You’re a…

 

 Help brand managers with brand loyalty-IdeaCarrot

Brand Manager

 

… who wants to drive brand loyalty by delivering personalized customer experiences

 

 

Help Startup capture better ideas-IdeaCarrot

Start-Up

 

… who wants to understand your customers, hit the ground running with outstanding CX—and stand out in a crowded marketplace

 

 

Increase brand equity for Sales manager- IdeaCarrot

Sales Manager

 

… who needs to increase sales by identifying key touchpoints and new opportunities

 

 

Customer Experience Manager find customers pain points with IdeaCarrot

Customer Service Department Manager

 

… who needs timely feedback to solve complaints quickly and improve overall customer experience

INDUSTRIES WE SERVE

 

Your First Customer Experience Campaign Is on Us!

IdeaCarrot invites you to try out our revolutionary CX platform for free.

• A real-time solution you can implement immediately to meet and exceed your customers’ expectations.

• New ways to maximize revenue and create a differentiated brand experience.

 Contact us today to get started.

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